SNC system integration team provides layered security approach that addresses the infrastructure as a whole.

Security services cover:

•             Servers and Desktop
•             Remote access
•            Strong authentication
•            Web content filtering
•            Encryption
•            Network admission control

Security service extends to identity management comprising processes and technologies that provide secure access across enterprise. SNC offer identity management/single sign on solutions that help provide improved security by allowing real-time permission and user management.

Security services include::
•             Implementation and integration services
•             Role based access control
•             Design and profiling
•             Solution architecture

Our comprehensive set of managed services can effectively manage your IT investments, improves operations performance and availability. We provide mission critical support with the highest level of expert consultation throughout the entire lifecycle of the hosted applications. We maximize your hosted environments by combining technical brilliance along with the real world understanding.

SNC Managed Services model is designed to provide a complete IT Infrastructure Management solution to our customers, helping them in the process to focus on core operations and exit the non core areas. The entire gamut of our IT infrastructure services can monitor and manage all desktops, network, servers, database and applications. SNC has the skills and competencies, with the services tailored to the customer requirements and the flexibility to implement and manage key infrastructure as part of the ongoing operations. This provides our customers with the best of both worlds – scalability and flexibility over their information systems without either incurring the pain or increased cost of running them.

SNC Managed Services involve an effective combination of people, process and tools to ensure that your IT infrastructure is always up and running and catering to the 24x7 service demands on your IT infrastructure. We undertake complete responsibility of ensuring availability and performance of your IT Infrastructure as per SLA. Our skilled professionals, powered by best-in-class practices and state-of-the-art technology will ensure the delivery on-site customized solutions for facility and infrastructure need of our customers.

We help you build and manage the operations, security and efficiency of your entire network, consisting of monitoring, troubleshooting, problem resolving, and system administration services for your voice and data networks. SNC has been maintaining large facilities for our customers across the country.

SNC Managed Services cover the entire array of IT infrastructure services which include:

1. Network Management
SNC managed network services help you automate, simplify, and integrate your network to reduce operational costs and improve productivity. Designed to increase network efficiency and availability, our network services use valuable tools for reaching business and productivity goals. At SNC, with experience in this field, we are sure to revolutionize the way you transact business every day.
Tailored to meet the needs of enterprise networks, SNC network managed services can help enterprises meet their business needs by providing services comprising of:
•             WAN/ Router Monitoring
•             Switch Monitoring
•             Performance Management
•             Fault Management and analysis
•             Vendor Management

2. Server Management
To move ahead towards your goals with confidence, you need a high-availability server environment to support your critical business applications. With multiple options to choose from, SNC Server Management services deliver what you need to succeed. We realize the need for your servers to be running with 99.99% uptime as well as being updated with the most current software and service. It is our job to manage your servers 24x7 and we are here to take that responsibility off your shoulders.

SNC’s server management services provide end-to-end management of your server environment, depending upon your needs. We support all leading operating systems, offer round the clock monitoring through our network operation centers, and deliver best-in-class services. SNC’s server management services include:
•             Proactive Monitoring
•             Fault Management and analysis for prevention
•             Performance Management
•             Patch Management

3. Database Management
Your database is your repository of critical information and its smooth functioning is essential for all your operations. With our expertise and with SLA based remote and 24x7 database administration support.

Our services range from database design installation, upgrades, backup/ restoration, performance and capacity management. With a multiple levels of management to choose from, SNC can provide Database Management services so as to augment your existing capabilities or to provide complete 24x7 advanced support. Our database management services include:
•             Proactive monitoring
•             Performance management
•             Security Management
•             Fault management and analysis
•             Back-up and Recovery

4. Helpdesk Services
Our help desk services give you the freedom to focus on your core competencies and provide a single point of contact to deliver the right level of support to all your end-users, with the ability to scale as your business needs change. SNC technology enabled Help Desk offers 24x7 dedicated services for lodgment, escalation, management of calls, as well as support packages aligned to SNC expertise in technology and business solutions.

Our state-of-art technology and conventional workflow processes lead to distinct improvements in customer satisfaction levels. SNC team, with a custom-tailored helpdesk solution allows you to gain a competitive advantage in the marketplace. Our helpdesk services comprise of:
•             Remote help desk for 24x7 IT infrastructure support and management.
•             Providing single point of contact for customers of an enterprise across locations and                geographies.
•             Vendor SLA management and escalation matrix.
•             Incident management or (trouble ticket management) for user queries, so each issue is                logged and monitored until resolved.
•             Workflow engine to move issues through a defined flow from open to closed, including                monitoring the response time is within the guidelines of any existing service-level                agreement (SLA).
•             Remote management using remote troubleshooting tools for effective first call resolution.
•             Knowledge base creation and continues updating.
•             Change management – Trend analysis and pro-active advice.

As a result, we look forward to help our customers to manage these changing by implementing a solution to accelerate service, simplicity and integration.

CCTV:
SNC uses a range of advanced technologies to transmit high-resolution images to remote locations, with real time coverage of events at any time of day or night providing immediate situation awareness. The technology we use makes it easy to share images with other parts of an organization, which gives operations teams, merchandising departments and other workgroups with a valuable insight into the whole business. Our control and monitoring systems provide the operator with immediate, fingertip control of the entire network, either from a keyboard or a touch screen.

Access Control Systems (ACS):
SNC state of the art Access control solution enables a central management from any location and is flexible and scalable. The benefits of SNC’s expertise, life cycle support and onsite support comes along with the offer. The technology lays emphasis on open architecture for its integration with other security systems (Ex. CCTV, Biometric…) for total situation awareness and allowing the flexibility for security management.

Biometrics:
The need for higher levels of security is driving the rise in biometric technology as it becomes more reliable and accepted. SNC shall provide the customer with an advice on the appropriate selection and use of biometrics as a vital part of security.

Perimeter Protection Solutions:
An early detection is the key to get a higher level of security when it comes to wide area protection. SNC has strategic partnerships with high end perimeter security developers to provide fail safe right security level. Beginning with the requirement capture followed by design of the solution, SNC deploys its onsite team for its implementation and integration. This support is followed up with the life cycle service and support.

Security System Integration:
The nerve center for the Security Operations is the control center. SNC Security System Integration can help you in having a state of the art control center which can enable the remote monitoring and management of all security systems deployed in various facilities. The database management can be centralized and all management directives of security can be implemented remotely from the control room.